Refund policy
Return and Refund Policy
Return Eligibility
Customers may request a return within 7 days of receiving their order if the item is damaged, defective, incorrect, or significantly different from the product description.
Condition for Returns
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition in which it was received. All accessories, manuals, and tags must be included.
Non-Returnable Items
Products that have been used, damaged by the customer, or returned without original packaging are not eligible for return or refund.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery with clear photos or videos of the product and packaging for verification.
Refund Process
Once the returned item is received and inspected, eligible refunds will be processed within 5 to 7 business days through the original payment method or store credit, depending on the payment method used.
Exchange Policy
Customers may request an exchange for damaged, defective, or incorrect products, subject to product availability.
Return Shipping
Return shipping charges may apply unless the return is due to a damaged, defective, or incorrect product delivered by us.
Order Cancellation
Orders can only be canceled before they have been shipped. Once an order has been dispatched, cancellation requests cannot be accepted.
Contact Information
For return and refund requests, please contact our customer support team:
Email Address
Customer Support
Our support team will assist you with the return, exchange, or refund process as quickly as possible.